Engagement Manager

Engagement Manager

Win loss image

Anova Consulting Group provides win / loss analysis and client retention research and consulting services to a broad range of market-leading B2B enterprise technology, financial services, and healthcare firms. Driven by in-depth telephone interviews, the research is primarily qualitative in nature but includes quantitative components as well. We are seeking an exceptional individual to join our tight-knit team for a full-time client-facing position.

Primary responsibilities include:

  • Responsibility for client experience from inception of relationship through renewal, including overall client satisfaction, delivery of research program goals and objectives, and continuation of scope of work
  • Accountability for scoping and executing client research programs, as well as presenting the findings to high-level executive audiences
  • Generation of revenue through program renewals, cross-selling opportunities, and participating in sales processes with prospective first-time clients
  • Cultivation of strong, collaborative client relationships through in-person / virtual meetings and regular client contact
  • Management and development of junior team members

Qualified candidates will have:

  • 10-15 years of prior professional work experience in client-facing management role (e.g., sales, customer success, consulting), preferably in the enterprise technology, financial services, healthcare, and / or consulting / market research industry
  • Ability to take on a broad and evolving set of responsibilities in a fluid, entrepreneurial environment; flexibility in work/communication style; collaborative, team-oriented problem-solving approach
  • Strong communication and presentation skills (ability to synthesize and clearly communicate research findings to an executive-level audience)
  • Ability to generate, maintain, renew and expand client relationships
  • Experience leading team toward client goals and contributing to team members’ professional development
  • (Post-COVID) Willingness to travel to clients for kickoff meetings and / or final presentations
  • Strong academic credentials (MBA preferred)
  • Entrepreneurial attitude and work ethic
  • Comfort with Microsoft Office suite (PowerPoint, Word and Excel)

This is primarily an in-office position. Anova is based in Brookline, MA and currently operating 3 days in-office and 2 days work from home. Send a resume to Jamie Zielinski at jamieZ@anovaconsulting.com. No phone calls please.