Sales Implementation Analysis
transition from the sales process to the day-to-day service team is a
critical point in your company’s relationships with its newest clients. An
implementation process can either set the stage for a successful, loyal
relationship or make a client feel a sense of buyer’s remorse. Anova’s Post
Implementation Analysis program is designed as a “temperature check” to help
you identify any challenges your new clients face when bringing their
business to your company. Our process entails conducting in-depth telephone
interviews with your new clients either during or shortly after they have
been through your implementation process.
When integrated into your entire
sales, implementation and client service process, Anova’s Post
Implementation Analysis program will:
Assess client satisfaction across newly implemented clients.
Define implementation process strengths, weaknesses and gaps.
Obtain “Voice of the Client” feedback.
Build profiles of each new client’s implementation experience.
Generate both quantitative and qualitative feedback on key
Identify potential At Risk relationships.
Identify opportunities to improve your implementation process.
We Make You More
Win Loss Analysis and Customer
is 100% focused on helping organizations compete more effectively.
In an increasingly aggressive sales environment, Anova's programs
provide a critical pipeline of direct feedback from our key
prospects, and advisors. Their research and expertise give us the
actionable data and insights we need to drive strategic decisions,
differentiate John Hancock from the competition, and ultimately win
- Arthur Creel,
Executive Vice President
John Hancock Retirement Plan
Client Satisfaction Articles
Departed Client Analysis: Opening Formal
Channels of Feedback
Client Service Top Reason for Provider Switch (Plan Sponsor Magazine)
Training New Plan Sponsors is Key
The ASPPA Journal: Anova cited in Profile on DST Retirement