B2B Post Sales Implementation Analysis

The transition from the sales process to the day-to-day service team is a critical point in your company’s relationships with its newest clients.  An implementation process can either set the stage for a successful, loyal relationship or make a client feel a sense of buyer’s remorse.  Anova’s Post Implementation Analysis program is designed as a “temperature check” to help you identify any challenges your new clients face when bringing their business to your company. Our process entails conducting in-depth telephone interviews with your new clients either during or shortly after they have been through your implementation process.

When integrated into your entire sales, implementation and client service process, Anova’s Post Implementation Analysis program will:

• Assess client satisfaction across newly implemented clients. 
• Define implementation process strengths, weaknesses and gaps.
• Obtain “Voice of the Client” feedback.
• Build profiles of each new client’s implementation experience. 
• Generate both quantitative and qualitative feedback on key implementation personnel.
• Identify potential At Risk relationships. 
• Identify opportunities to improve your implementation process.

Additional Capabilities

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