Customers

Fidelity Investments, New York Life, ADP Retirement Services, Putnam Investments, T. Rowe Price, Diversified Investment Advisors, Charles Schwab, AXA Equitable, DWS Scudder, ADP Screening & Selection Services, ADP Insurance Services, The Hartford, DST Retirement Solutions, PNC, Prudential, John Hancock, AdvancedMD, Financial Engines, Ceridian, SuccessFactors, Great-West, McCready and Keene, Captrust Financial Advisors, OneAmerica, Pentegra Retirement Services, BlackRock, Acadian, Barrow Hanley

"As our partner for our participant survey, Anova Consulting Group has enabled New York Life to have a much deeper understanding of our retirement plan participants.  Anova comes to us proactively with innovative ideas that provide us with invaluable, actionable data.  In addition, between potential roll-over opportunities or sales of our IRA product, they have played a critical role in helping us identify revenue generating opportunities.  Overall, Anova exemplifies the concept of a partnership as well as just helping us build our business!"

-  Dave Goganian

Vice President

Participant Services
New York Life

Participant Satisfaction and IRA Rollover / Retention

In the retirement plan services sector, in particular, more and more providers are placing increased emphasis on the needs and behaviors of their participant populations.  Anova’s customized Participant Satisfaction Program will help you:

• Collect experiential and attitudinal data that will help you identify and evaluate specific strengths, weaknesses and gaps within your company’s participant service offerings
• Determine whether participants’ attitudes, views and needs have evolved or changed from prior years
• Obtain candid “voice of the participant” feedback that can drive meaningful product and service enhancements
• Segment and analyze survey results by demographics (participant age, generation, account balance, contribution rate, geography, time zone, etc.) to identify product and service quality perception variables
• Uncover interest in additional products and services to stimulate product development and tailored marketing strategies
• And, segment results on a plan-by-plan basis to identify strengths, weaknesses and gaps in service delivery within a particular plan 

      Such research can also augment your IRA Rollover strategy by enabling your company to become more proactive in identifying potential rollover opportunities.  The IRA Rollover Retention portion of the analysis enables you to:

• Acquire specific participant data that can be used to better tailor targeted outbound communications
• Increase your company’s IRA rollover retention and asset accumulation rate by providing lists of participants who have DC account balances with other/prior vendors; are interested in consolidating assets within your plan; or, are currently retired or terminated and in need of advice regarding IRA rollover options   

• Obtain feedback on participants’ perceptions of their level of financial preparation for retirement

• Obtain statistics on your company’s retirees, terminated participants and participants’ average outside retirement assets 

Additional Capabilities