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You Compete.
We Make You More Competitive.
RESEARCH AND CONSULTING FOR THE FINANCIAL SERVICES AND HUMAN CAPITAL MGT. SECTORS
Customers
"It's
been a pleasure working with Anova over the past few years for our
client satisfaction survey. They have an aptitude for
interpreting data and helped us improve our service model based on
the survey results."
- Robin Miller
Vice President
T. Rowe Price
"At
New York Life Retirement Plan Services, we have had the pleasure of
working with the Anova Consulting Group for the last 5 years. One
key area of focus for us is client satisfaction. The survey that
they administer on our behalf has been tremendously informative in
enabling us to maintain our value proposition of providing superior
service. Year after year, their
analysis of our strengths and weaknesses have proven to be spot on.
They
are a most valued partner for us."
Client Satisfaction Articles
Service Team Role Clarity
Key to Small Market 401(k) Plan Sponsor
Satisfaction 
Client Service Top Reason for Provider Switch (Plan Sponsor Magazine)
Training New Plan Sponsors is Key
The ASPPA Journal: Anova cited in Profile on DST Retirement
Solutions
Client Satisfaction Analysis
Every day, your clients choose whether to continue their relationship with your company based on the quality of their experiences with you. Anova’s client satisfaction and loyalty analysis is a customized program that produces unbiased and unfiltered feedback from your clients to help you assess the quality of those experiences and the likelihood that your clients will continue to do business with you. The program will allow you to:
Define strengths, weaknesses and gaps within your company’s client service delivery protocols and your overall suite of products and services.
Gather quantitative and qualitative feedback on your client service staff for use in performance reviews.
Identify “At Risk” accounts, determine the sources of client dissatisfaction and collect information that will allow you to avoid a client’s departure by making necessary adjustments and service delivery improvements.
Identify clients who can serve as strong references for use in future sales situations and RFP processes.
Track trends in client views by measuring annual client satisfaction levels against internal service quality benchmarks established in previous years.
Identify clients’ product and service priorities for the future on both an individual and client-wide basis.
Obtain qualitative “voice of the Client” feedback that helps identify areas of improvement with regard to product features and service delivery mechanisms.